Dear On Line Hair Depot,
I am following up on my previous email regarding my order, as I have not yet received a response.
As explained in my earlier email, I understood from your product description and advertising images that I was purchasing two lots of LāOrĆ©al Tecni.art Bouncy and two lots of Tender Flex Curl Bounce, totalling four products. However, I received only two lots of Tender Flex Curl Bounce.
Your advertising displayed both products, and the wording led me to believe that both products were included in the purchase. I therefore feel the listing was misleading and that there has been a misunderstanding regarding what was being supplied.
I still require the LāOrĆ©al Tecni.art Bouncy (yellow product) and would appreciate your assistance in resolving this matter fairly.
Could you please respond as soon as possible to advise how this can be rectified? I would prefer to resolve this directly with you without having to take the matter any further.
You can contact me on [****] or by replying to this email.
I look forward to your prompt response.
Kind regards,
Marie Athanasiou
