Returns, Postage and FAQ'S

 Australia PostAramex CouriersCouriers PleaseSendle Couriers
On Line Hair Depot
We normally Send within one business day of payment clearing we will generally contact you if there is delays beyond this.
An email will be sent to you when you place your order confirming all details of your order that you have inputed including delivery adress details and products you have purchased.
An Secondary email will be sent to you when we have created a postage label for you order which will include a link to your order and the tracking details.
FREE POSTAGE is standard on all orders over $60 within Australia:
Orders Under $60 of products within Australia is $6.95 Postage
New Zealand Postage is a Flat Rate of $34.95
Standard Postage which includes tracking  with Signature to ensure you get your delivery - By Using Postage with a Signature this will help protect yourself from missing deliveries.  
No responsibility will be taken if item is lost after posting that have a confirmed delivery from either Australia Post or the Courier companies that we use. As we are not the transport company, we cannot be held responsible once a product has been delivered to your nominated location.
Please ensure your correct posting details are on your order to ensure accuracy of your delivery. In the event that your have left out details or entered incorrectly  on your delivery or have not collected your order and it is returned to us there is a return delivery charge from our transport company which is between $10-$15 this will be deducted and the initial cost of for us to send to you will be deducted from any refund that may be given.
For Tracking Information
Tracking will be sent to you from Both us and our trasnsport suppliers which are Sendle, Courier Please and Aramex or Australia Post upon us desptaching your item. This tracking information can be found in your order emails.
Please check your email for your tracking information we have found people using gmail accounts that this may go to your spam folder. The tracking info will appear once we have posted and despatched your item.
Our website is integrated with Australia Post and Sendle so it picks up your address as listed on your order/account - it will also appear in your account for future reference. 
Please ensure the correct posting details are on your account to ensure accuracy of your delivery.
We use a mixture of Couriers and Australia Post, dependent on your location - this is automated based on costs to keep our Sale Prices as low as possible.
We except returns of products that are unopneed and unused up to 30 days from date of Purchase,
The Buyer is responsible for the cost of returns.

We do not accept returns for used or opened items due to hygienic reasons

In the case of a refund being issued/agreed, we will only refund the cost of the goods less our postage & handling costs which will may vary between (typically between $10 and $15.50) depending on the item being returned.

We will advise this amount on a case by case basis in the case of a return.

Refunds will not be giving for change of mind and will only be considered when returned in original packaging for faulty goods.

Returns will not be accepted for used or opened packages/goods, Sending back to us damaged boxes will not be accepted.

Goods must be in the same condition as they left us.

All Serial Numbers of ghd's and other electricals that we sell and are recorded when we send out our to match up against what is returned in the case of a return or refunds being issued. ( this is too stop fraudulent returns) If your serial Numbers don't match up no refund or exchange will be allowed. In the case of ghd's if there holograms have been tampered with or are missing - refunds/exchanges will also be refused/denied.

Incorrect Item or damaged item recieved

In the unliekly event of the incorrect product or item is damaged in transit being delievered

Please take a photo and emai us at james@itzallabouthair.com.au within 7 days of recieiving your delivery.

We will endeavour to have it recitified asap for you.

No claim will be recognised for wrong delivery after 7 days from delivery

 

WHAT PAYMENT METHOD DO YOU ACCEPT?

We accept

Afterpay

Latitude

ZIP Pay

All Major Credit Cards

Paypal

payments. Paypal accepts credit cards, debit cards, linked bank accounts and, of course, PayPal accounts. We prefer PayPal due to it's security, reliability, and buyer protection.

HOW SAFE AND SECURE IS IT TO MAKE A PURCHASE THROUGH PAYPAL AND PAY WITH MY CREDIT CARD?
The payment process for Paypal.com.au is protected by a SSL certificate. All your personal and payment information is entered on secure pages and transferred using a high grade SSL encryption to protect your data from being intercepted during the transfer on the internet.

DO YOU ACCEPT MASTERCARD, VISA, AMERICAN EXPRESS OR DINERS?
You can pay with any credit card through our website or through Paypal