Matrix Dark Envy Conditioner

Itz All About Hair's On Line Hair Depot

We normally Send within one business day of payment clearing we will generally contact you if there is delays beyond this.

An email will be sent to you when you place your order confirming all details of your order that you have inputed including delivery adress details and products you have purchased.

FREE POSTAGE is standard on all orders over $85 within Australia
Standard Postage which includes tracking with Signature to ensure you get your delivery - By Using Postage with a Signature this will help protect yourself from missing deliveries.

No responsibility will be taken if item is lost after posting that have a confirmed delivery from either Australia Post or the Courier companies that we use. As we are not the transport company, we cannot be held responsible once a product has been delivered to your nominated location.

Please ensure your correct posting details are on your order to ensure accuracy of your delivery. In the event that your have left out details or entered incorrectly  on your delivery or have not collected your order and it is returned to us there is a return delivery charge from our transport company which is between $10-$15 this will be deducted and the initial cost of for us to send to you will be deducted from any refund that may be given.

Tracking will be sent to you from Both us and our trasnsport suppliers which are Sendle, Courier Please and Aramex or Australia Post upon us desptaching your item. This tracking information can be found in your order emails.

Please check your email for your tracking information we have found people using gmail accounts that this may go to your spam folder. The tracking info will appear once we have posted and despatched your item.

Our website is integrated with Australia Post and Sendle so it picks up your address as listed on your order/account - it will also appear in your account for future reference. 

Please ensure the correct posting details are on your account to ensure accuracy of your delivery.

We use a mixture of Couriers and Australia Post, dependent on your location - this is automated based on costs to keep our Sale Prices as low as possible.

We except returns of products that are unopneed and unused up to 30 days from date of Purchase,

The Buyer is responsible for the cost of returns.

In the case of an incorrect item being senf please send a photo of what you have recieved and we will endeavour to correct this asap.

Issues for incorrect products being sent need to be made within 7 days of recieveing your order.